Return & Refund Policy

Last Updated: April 17, 2026

At Neovure, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions, timelines, and procedures for returning items and receiving refunds for purchases made on https://neovure.com.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 60 days of the delivery date
• Items must be unused, unworn, unwashed, and in original condition
• Original tags, labels, and packaging must be included
• Items must be free from damage, stains, or odors

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

• Items returned after the 60-day return window
• Items showing signs of wear, washing, or alteration
• Items damaged due to misuse or improper care

3. How to Initiate a Return

To start a return, please contact our customer support team before sending any items back.

Email: support@neovure.com
Subject Line: Return Request

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once your request is reviewed, we will provide return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received was defective or incorrect
• We recommend using a shipping method with tracking
• Neovure is not responsible for lost or delayed return shipments

5. Inspection & Approval

• Returned items are inspected upon receipt
• You will be notified once your return is approved or declined
• If a return is declined, the item may be sent back to you at your expense

6. Refund Policy

• Refund processing time: up to 10 business days after return approval
• Refunds are issued to the original payment method
• No restocking, processing, or refund fees are charged

7. Refund Timeline Overview

Stage	Estimated Time
Return Shipment to Warehouse	Varies by carrier
Inspection & Approval	2–4 business days
Refund Issued	Up to 10 business days

Please note that banks and payment providers may require additional time to post refunds.

8. Exchanges

At this time, Neovure does not offer direct exchanges.

• Return the original item following this policy
• Place a new order separately

9. Damaged, Defective, or Incorrect Items

• Contact us within 48 hours of delivery
• Provide clear photos of the item and packaging
• We will review the issue and offer an appropriate resolution

10. Partial Returns

• Eligible items may be returned individually
• Refunds apply only to approved returned items
• Shipping fees are non-refundable once the order has shipped

11. Undeliverable or Refused Orders

Orders returned due to incorrect addresses, failed delivery attempts, or recipient refusal may be subject to refund or reshipping decisions in accordance with this policy.

12. Late or Missing Refunds

• Check with your bank or card provider
• Allow additional processing time
• Contact our support team for assistance

13. Policy Updates

Neovure reserves the right to update or modify this Return & Refund Policy at any time. Continued use of the website constitutes acceptance of the revised policy.

14. Contact Information

Neovure
Email: support@neovure.com

Customer Support Hours:
8:00 AM – 5:00PM (EST) (Mon – Fri)

Address:
1500 Magruder St Apt 538, El Paso, TX 79925, United States