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Return to shopFAQs
Frequently Asked Questions
Find answers to the most common questions about shopping with Neovure. We’re here to help you choose the perfect T-Shirts, Jackets, Hoodies, and Jeans.
Products & Sizing
How do I choose the right size?
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Each product includes a detailed size chart. We recommend comparing it with your measurements for the best fit.
Are your T-Shirts and Hoodies true to size?
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Most items are true to size, but some styles may have a relaxed or slim fit. Please check the product description carefully.
What materials are used in your clothing?
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We use high-quality cotton, denim, and blended fabrics to ensure comfort, durability, and style.
Orders & Payments
What payment methods do you accept?
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We accept major credit cards, debit cards, and secure online payment methods available at checkout.
Can I cancel or modify my order?
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Orders can only be modified or canceled within a short time after placement. Please contact us as soon as possible.
Shipping & Delivery
How long does shipping take?
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Shipping and handling times are applied according to our Shipping Policy.
Do you provide tracking information?
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Yes, you will receive a tracking number via email once your order has shipped.
Returns & Refunds
Can I return an item if it doesn’t fit?
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Yes, items can be returned within 60 days if they are unused and in original condition.
How long does it take to receive a refund?
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Refunds are processed within 10 business days after approval.
Contact & Support
How can I contact Neovure?
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Email: support@neovure.com
Address: 1500 Magruder St Apt 538, El Paso, TX 79925, United States
Address: 1500 Magruder St Apt 538, El Paso, TX 79925, United States
What are your support hours?
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8:00 AM – 5:00 PM (EST) (Mon – Fri)